Frequently Asked Questions
When should I use the mail redirection service?
You should use the mail redirection service in the following situations:
- Temporary absence
- Moving to a new address
- Change of business location
- Bereavement or estate handling
How much does mail redirection cost?
The cost of mail redirection varies depending on several factors:
- Whether you are ordering as a private individual or business
- The duration of the service (3, 6, or 12 months)
- Whether you are redirecting mail for one person or multiple people
- Whether you need additional services or options
You can get a personalized quote by visiting our application page, which shows you the exact pricing based on your requirements.
What payment methods do you accept?
We offer secure payment options including:
- Credit card payments
- Bank transfer
- Online payment gateways
You can select your preferred payment method during the checkout process.
Where can I find my invoice?
Your invoice is automatically sent to the email address you provided during your order. Please check your inbox and spam folder if you cannot find it.
The invoice will be sent in PDF format and includes all details about your mail redirection service, pricing, and payment terms. If you need a copy of your invoice, you can also contact our support team for assistance.
How long does it take to process my order?
Order processing typically takes 1-2 business days. Once processed, your mail redirection service will be activated on the start date you selected.
We recommend applying at least 5 working days before your preferred redirection start date to ensure everything is set up in time. Rush requests may be accommodated subject to availability.
Can I redirect mail for multiple people?
Yes, you can redirect mail for multiple people at your address. During the application process, you can specify:
- Whether you want to redirect mail for everyone living at the address
- Or redirect mail for specific individuals only
This flexibility allows you to tailor the service to your specific needs.
Can I cancel or modify my order after placement?
Yes, you have the right to withdraw from your order within 14 days of purchase, as detailed in our Right of Withdrawal policy.
If your service has not yet started, we may be able to modify your order. Please contact our support team as soon as possible to discuss your options. Once the service has been activated, modifications may be subject to additional fees or limitations.
What address information do I need to provide?
You will need to provide:
- Your current address (where mail is currently being sent)
- Your new address (where you want mail to be redirected)
- The date you want the redirection to start
- The duration of the service you need
Ensure that both addresses are accurate to avoid any delays in mail redirection.